Customers located in the European Union may have the right to withdraw from their purchase within 14 days of receiving their order, subject to applicable laws and any exemptions that may apply.

If you wish to exercise your right of withdrawal, please contact us and provide your name and order number.

Customers exercising their right of withdrawal are responsible for the cost of return shipping. We strongly recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Refunds will be issued after the returned item has been received, or after satisfactory proof of return shipment has been provided, whichever occurs first. Returned items must be sent back in their original condition.

Please note that certain items, including custom-made or personalized products, may be exempt from the right of withdrawal where permitted by applicable law.